Return and Exchange Policy

 At Laggye, we strive to ensure your satisfaction with our products. However, if you need to return or exchange an item, please review our policy below.

 Returns and Exchanges

- Eligibility: Returns and exchanges are accepted only for defective or damaged items. We do not offer exchanges or returns for products based on change of mind or incorrect size.

- Request: To request a return or exchange, please contact us at support@Laggye.com within 48 hours of receiving your order. Provide your order number, a description of the issue, and clear photos of the defective or damaged product.

- Shipping: Items must be shipped back to us within 48 hours of receiving the product. Return shipping costs are the responsibility of the customer. Please use a trackable shipping method to ensure we receive your return.

- Condition: Products must be unused, unwashed, and in their original packaging to qualify for a return or exchange. Items not meeting these criteria will be returned to the customer at their expense.

 Refunds and Store Credit

- Refunds: We do not provide refunds. Instead, if an exchange is not possible, a store credit will be issued.

- Store Credit: Store credits are valid for 12 months from the date of issue and can be used on any future purchase at Laggye.

 Non-Eligible Items

- Hygiene Products: Items such as mouth fresheners, personal hygiene products, and any used products are not eligible for return or exchange due to hygiene reasons.

- Sale Items: Products purchased on sale or with discounts are not eligible for returns or exchanges.

- Customized Products: Items that have been personalized or customized are non-returnable.

 Procedure

1. Contact Us: Email us at support@Laggye.com to initiate a return or exchange.
2. Ship Back: Send the product back to our address at 4th Floor, Kalp Business Center, Citylight, Surat.
3. Quality Check: Upon receipt, we will inspect the product to ensure it meets our return criteria.
4. Resolution: We will process the exchange or issue a store credit as applicable.

 Important Notes

- Damage During Shipping: If you receive a damaged or defective product, please report it immediately with photographic evidence.

- Misplaced Items: Laggye is not responsible for items lost in transit during the return process. Please ensure you use a trackable shipping method.

- Policy Changes: Laggye reserves the right to update this policy at any time without prior notice.

If you have any questions or need assistance, please do not hesitate to contact us.